Privacy statement

Protecting your personal data and privacy is of the utmost importance to Celionne.

Principles
Celionne demonstrates its commitment to data protection and privacy by adhering to the following principles.

  • Celionne uses personal data lawfully, fairly, correctly and transparently;
  • Celionne does not collect more personal data than necessary, and only for legal purposes;
  • Celionne does not store more data than necessary nor longer than necessary;
  • Celionne protects personal data with the required security measures.

About this privacy statement
This privacy statement aims to establish a clear, concise and transparent communication about the collection, use, processing, storage etc. of personal data in connection with customers of Celionne .

For the purposes of this privacy statement, “Celionne customer” means a past, current and potential customer or user of a product or service offered by an affiliate and brand of Celionne, visitors to one of our official websites.

Who is responsible for processing your personal data?
Celionne is primarily responsible for processing personal data within the scope of this privacy statement. Under certain conditions, responsibility for data protection and your privacy is shared with one or more legal entities, either an affiliate of Celionne or a third party.

Under each specific paragraph of this privacy statement, you will be informed who is responsible for processing your personal data, how the responsibilities are assigned and under which modalities you can exercise your rights.

Identity of Celionne’s data processor(s).
Purmerhoek 23
2905 VA Capelle aan den IJssel

Trade register: Chamber of Commerce
Authorized representative: Celionne
Chamber of Commerce number: 81876920
VAT number: NL003614501B66

The Celionne data processor(s) listed above are referred to individually or collectively as “Celionne”, “we” or “us” throughout this privacy statement.

Where do we process your data?
Your personal data is usually stored in a country of the European Union or the European Economic Area (“EEA”).

Who has access to your data?
Your legal data is only available and accessible to those who need it to carry out the aforementioned processing. To the extent necessary, your data may be shared between Celionne companies and brands with suppliers and subcontractors (processors and sub-processors) who perform certain tasks on behalf of Celionne and with independent third parties.

We reserve the right to disclose any personal information we hold about you in the event of a merger with or acquisition by a third party, other business transaction such as a reorganization, or if such a transaction is proposed.

What is the legal basis for the processing?
Celionne is not authorized to collect, process, use, store, etc., any personal data without a valid legal ground. The legality can be inferred from your consent, through a contract, statutory obligations or from our legitimate interest as a company. For each specific processing purpose regarding the processing of the personal data that we collect from you, we will inform you which legal ground applies and which rights you can exercise, both if the provision of personal data is required by law or is required to fulfill a contract. close, if it is mandatory to provide the personal data and the possible consequences if you choose not to.

What are your rights?
Right of access:
You have the right to request information about the personal data we hold about you at any time. You can contact customer service who can provide you with this personal data by e-mail.

Right to portability:
When Celionne processes your personal data by automated means based on your consent or on the basis of an agreement, you have the right to obtain a copy of your data in a structured, commonly used and machine-readable format, transmitted to you or another party. This only applies to the personal data you have provided to us.

Right to correction:
You have the right to request correction of your personal data if it is incorrect, including the right to have incomplete personal data completed. If you are a Celionne customer, you can adjust your personal data on your account.

Right to erasure:
You have the right to delete the personal data processed by Celionne at any time, except in the following situations:

  • you have an ongoing case with customer service;
  • you have an open order that has not yet been or partially shipped;
  • you have a debt that has not yet been settled with Celionne, regardless of the payment method;
  • you are suspected of having abused our services in the past four years or you have abused our services in the past four years;
  • your debt has been transferred to a third party in the past three years or for deceased customers in the past year;
  • your credit application has been rejected in the past three months;
  • if you have made a purchase, we will keep your personal data in connection with your transaction for the purpose of accounting rules.

The right to object to processing based on a legitimate interest:
You have the right to object to the processing of your personal data based on Celionne’s legitimate interest . Celionne will not continue to process the personal data unless we can demonstrate a legal basis for the process that outweighs your interests and rights or as a result of legal claims.

Right to restriction:
You have the right to request Celionne to restrict the processing of your personal data in the following circumstances:

  • if you object to the processing based on Celionne’s legitimate interest, Celionne will restrict all processing of such data pending the verification of the legitimate interest;
  • if you have made a claim that your personal data is incorrect, Celionne must restrict any processing of such data pending verification of the accuracy of the personal data;
  • if the processing is unlawful, you can oppose the erasure of your personal data and request the restriction of the use of your personal data instead;
  • if Celionne no longer needs the personal data, but the personal data is necessary for you to file defensive legal claims.

How to exercise your rights?
We take data protection seriously and therefore have a dedicated customer service for all your questions related to the above rights. You can reach them at any time at myinformation@celionne.com.

If you have a Celionne Account, you can exercise your rights of access, portability and modification on your account pages, where you can also delete your account.

The right to lodge a complaint with a supervisory authority:
If you have complaints about the way Celionne processes and protects your personal data and privacy, you always have the right to lodge a complaint with the Dutch authority for privacy protection (Personal Data Authority – AP).

Updates to our privacy statement:
Our privacy statement may need to be updated. The latest version of the privacy statement is always available on our website. We will announce any material changes to the privacy statement.

The revision history can be found in the Changes section of this Privacy Statement.

Why do we use your personal data?
We use your personal data to provide you with information, products and services that you have requested or purchased from us online. In that context, we use your personal data to process your order and payment and to manage your delivery, inquiries, returns and refunds safely and efficiently.

Billing and payment information collected for the above purpose will also, under certain conditions and restrictions, be used for marketing, business development and analytics purposes, to prevent fraud and theft related to track online and offline sales and to comply with applicable law.

How do we use your personal data?
The personal data we received from you when you placed an order or made payment will only be used in the extent necessary for the processing of that order and the delivery of the requested goods and services.

When you place an order, make payment, return a product or register for a financial service, we use your personal data to verify your identity and whether you are authorized to enter into a contract, whether the financial information you provide to us is correct, to exclude fraud and to avoid other illegal activities.

Who has access to your personal data?
We share your personal data within Celionne whenever this is necessary to achieve the intended purpose. For the same reasons, your personal data is also shared with suppliers who perform certain tasks on our behalf, such as fulfilling orders and processing payments. Celionne is always fully responsible for its suppliers.

We may from time to time share personal data with independent third parties, such as electronic communications providers, banks and financial service providers, and postal companies. Please note that many of these recipients have an independent right or obligation to process your personal data on their own behalf.

Unless expressly stated herein, we will never pass on, sell or exchange your information with third parties.

What is the legal basis for processing your personal data?
When we make your products and services available, Celionne processes your personal data that are necessary for the conclusion of a contract with you and for the performance of all obligations arising therefrom, whether the contract is related to a purchase and payment, or to the use of other services offered by us or by third parties. .

How long do we keep your personal data?
We do not keep and process your personal data longer than necessary to fulfill our contractual obligations.

We may keep and use your personal data for a longer period of time for additional purposes.

Order data is also used to develop and improve products, services and supply chains.

Order details are also used for fraud detection and loss prevention purposes.

If you are a user of a Celionne Account, we will continue to use your billing information to the extent necessary to fulfill our promises and to deliver Offers according to your expectations.< /p>

In addition, in order to comply with the law, we are obliged to continue to store and sometimes use your order data to comply with applicable tax and accounting legislation and to protect consumer rights. protect.

You can read more about why and how Celionne reuses personal data under each paragraph of this Privacy Statement.

Why do we use your personal data?
We use your personal data to generate and send offers through various communication channels, including style and shopping recommendations, notifications, information, surveys and invitations.

Offers and other direct marketing communications are sent based on your preferences via email, phone calls or post, as well as displayed in your social media channels or web browser.

To optimize the online customer experience, we offer you personalized offers that result from algorithmic analysis and predictions of your preferences, interests and behavior.

How do we use your personal data?
We only use data that we obtain directly from you when you create your account, subscribe to newsletters or otherwise contact us.< /p>

We will never collect, use and store personal data from data merchants or other external sources, nor will we have access to such data for marketing purposes, unless we expressly state this.

Celionne partners with social platforms such as Facebook, Instagram, Pinterest and YouTube to post to social networks.

Who has access to your data?
We may share your personal data within Celionne when necessary to achieve the intended processing purpose. For the same reason, personal data is also shared with suppliers who perform certain tasks on our behalf, such as data analysis and the creation of marketing content. Celionne is always fully responsible for its suppliers.

Except as explicitly stated herein, we will never pass on your data to, sell to or exchange with third parties.

What is the legal basis for processing your personal data?
The processing of your personal data for marketing purposes is based on our legitimate interest if you are a customer or account owner.

If you are not a customer or account owner, we will ask for your permission before creating and sending promotions or other marketing communications to you.

Notwithstanding the foregoing, we will always ask for your permission before sending you newsletters via email.

Exercising your rights
You have the right to exercise your rights against Celionne in relation to such personal data in Celionne’s possession and control.

Personal information in our possession is information obtained directly from you when you shop with us or create an account, subscribe to newsletters or otherwise interact with us (online or offline).< /p>

You have the right at any time to withdraw your consent for marketing purposes or to object to the processing if it is based on our legitimate interest.

If you withdraw your consent or object to further marketing communications, this will mean that all future advertisements, offers and other marketing communications from Celionne will be stopped, including any underlying processing of personal data for this purpose.

If you continue to receive marketing communications from us through your social media feed or web browser, this is a matter between you and your platform provider.

You can withdraw your consent or unsubscribe from further marketing communications as follows:

  • follow the instructions in each marketing email;
  • customize your H&M account settings;
  • change the privacy settings of your social media account or browser, or;
  • contact customer service.

How long do we keep your data?
Celionne will not process your data for longer than is necessary to send you promotions and other direct marketing messages.

We will stop processing your data for marketing purposes once you have closed your customer account and have actively declined further marketing communications from us. After this, your data will be permanently deleted.

Why do we use your personal data?
Celionne uses your personal data to manage your Celionne Account (“My Account”), including obtaining consents, identifying and certifying the identity of the user of the account, unauthorized access and use restrict use by minors, communicate notices and notices, act against account misuse, sanction violations of the Terms of Use, and manage consent withdrawals. We also use your personal data to provide you with a personalized online experience and to make your purchase information immediately available.

We do not use more data than necessary to provide you with all the benefits associated with the Celionne Account. This means that we only use personal data that came directly from you when you created an account.

To make the experience even more relevant to you, we may personalize the content before making it visible to you, based on what we know (or think we know) about your interests and preferences. If you, as a Celionne account holder, have subscribed to receive advertising and promotions, they will be based on your profile data, shopping history. Personalization is based on analysis and predictions about your interests, preferences, behavior and uses a combination of personal data from you or third parties.

We may also use personal data received for the same purposes via cookies.

For more information about the use of this technology, please read the specific section on Cookies in this privacy statement.

How do we process your personal data?
We do not use more data than necessary to provide you with all the benefits associated with a Celionne Account. This means that we only use personal data that you have provided directly when creating an account.

To make the experience even more relevant to you, we may personalize the content before making it visible to you, based on what we know (or think we know) about your interests and preferences. Personalization is based on analysis and predictions about your interests, preferences, behavior and uses a combination of previous orders and data from cookies.

You can read more about Cookies in the specific section of this Privacy Statement.

Who has access to your personal data?
We share your personal data within Celionne whenever this is necessary to achieve the intended purpose. For the same reasons, your personal data is also shared with suppliers who perform certain tasks on our behalf, such as fulfilling orders and processing payments. Celionne is always fully responsible for its suppliers.

We may also share your personal data from time to time with independent third parties, such as electronic communications providers, banks and postal services. Please note that many of these recipients have an independent right or obligation to process your personal data.

Unless expressly stated herein, we will never pass on, sell or exchange your information with third parties.

What is the legal basis for processing your personal data?
The processing of your personal data for your account is based on your consent when you created your Celionne Account.

The processing of your personal data in order to provide you with a personalized online experience, such as product recommendations, is based on our legitimate interest.

You have the right to terminate your account at any time by withdrawing your consent. If you decide to withdraw your consent, the processing of your personal data will be stopped immediately. You will then no longer enjoy the benefits of using a Celionne Account.

How do you withdraw your consent?
You can withdraw your consent by either adjusting your account settings in My Account yourself or by contacting our Customer Service at customerservice@celionne.com.

How long do we keep your personal data?
We do not store and process your personal data longer than necessary to give you access to your account.

Personal data that is only collected and used to provide you with a Celionne Account will be deleted after termination.

However, we may keep and use your personal data for longer if we have outstanding obligations to you, or if we are unable to delete it for any reason, for example because you have an outstanding order or debt.

Your right to object to the processing of your personal data:
You have the right to object to the processing of your personal data, based on Celionne’s legitimate interest, by contacting mydata@celionne.com. In that case, your account will be deleted and we will not be able to provide our services to you.

Why do we use your personal data?
We use your personal data to provide you with services and support and to generally improve the service via email, telephone and social media . In this context, we use your personal data to handle your questions, handle complaints and warranty issues and provide technical support. We also analyze data at an aggregated level to understand customer preferences and expectations, trends, etc.

We may also contact you via email, telephone, social media or otherwise if there is a problem with your order or to request your voluntary participation in a customer survey.

How do we use your personal data?
We only use personal data to the extent necessary to provide the service to you in a safe and efficient manner. We use the personal data you provide to us when you contact us, such as your contact details and other necessary information. For the handling of your case, we can also view and use transaction data, such as order, payment and delivery information.

It is possible that several people are listening in on your telephone conversations. This will only be done on suspicion of poor service quality and to resolve technical issues.

We may record telephone conversations from time to time for training purposes and to resolve technical issues, but only with your prior consent.

Who has access to your data?
We may share your personal data within Celionne when necessary to achieve the intended purpose. For the same reason, personal data is also shared with suppliers who perform certain tasks on our behalf, such as externally managed call centers.

Celionne is always fully responsible for its suppliers.

We may from time to time share personal data with third parties, such as electronic communications providers, messaging providers and social media platforms, to send notifications or contact you regarding a customer service issue. Please note that many of these receiving third parties have an independent right or obligation to process your personal data on their behalf.

When you contact us through social media, such as Facebook and Instagram pages, all text messages and images will be shared with us and the said platform provider. You do this in accordance with the platform’s terms of use and privacy policy, which you agreed to when you signed up as a user. Celionne accepts no responsibility for the processing of your personal data by the platform provider.

Except as explicitly stated herein, we will never pass on, sell or exchange your information with third parties.

What is the legal basis for processing your personal data?
In order to provide you with the best possible customer service, we need to collect and use your personal data. This is justified on the basis of our legitimate interests as a company.

We will not record telephone conversations without your permission, regardless of the purpose.

How long do we keep your data?
We keep your data for as long as is necessary to handle your case. We may continue to store and use your data if we have unfulfilled obligations to you or if it cannot be erased for other reasons.

Files on specific matters are kept for a maximum of seven days. Recordings are not kept for longer than 72 hours.

Your right to object to processing based on a legitimate interest:

You have the right to object to the processing of your personal data based on Celionne’s legitimate interest by contacting customer service at customerservice@celionne.com.

Why do we use your personal data?
We process your data when you participate in our challenges. Your personal data will be used by Celionne to contact participants about the challenge, before and after an event, to identify the participants, to check the age of the participants, to contact the winners and to can be seen on the delivery of the prices.

What types of personal data do we process?
We process the following categories of personal data:

  • contact information, such as name, address, email address and telephone number;
  • age;
  • information provided for the challenge.

Who has access to your personal data?
Data forwarded to third parties will only be used to provide you with the above-mentioned services. Data forwarded to shipping companies will be used for the delivery of the prizes.

What is the legal basis for processing your personal data?
The processing of your personal data is based on your consent when you choose to participate in a challenge.

The right to withdraw your consent:
You have the right to withdraw your consent to the processing of your personal data at any time. If you choose this option, Celionne will not be able to provide you with the above services.

How long do we keep your data?
We keep your personal data for 45 days after the end of the challenge.

Why do we use your personal data?
We want to continue to exceed the expectations of our customers and users. Only with the good offers and by offering the best user and shopping experience can we stay relevant. For that reason, we may use your personal data to evaluate, develop and improve our products, services, systems, supply chain.

This includes analytics to make our services easier to use, such as changing the user interface to simplify the flow of information to highlighting features regularly used by our customers in our digital channels and improving IT systems in order to improve security for our visitors and customers in general.

The analysis is also used to develop and constantly improve the logistics flow of goods by forecasting purchases, inventories and deliveries, as well as our resource capacity from a sustainability perspective by streamlining purchasing and delivery planning.< /p>

We also use the data to plan possible stores and stocks and to improve our product range.

How do we use your personal data?
We will only use personal data for development and improvement purposes if this is strictly necessary and cannot be achieved by less invasive means. This means that we will protect and secure your data as much as possible, for example by means of pseudonymization and encryption techniques or by data anonymization.

Under no circumstances do we analyze data at a level where your identity can be traced.

All data used for the development and improvement of products, services and systems, etc. is usually collected for various purposes. For example, we may use your purchase information and contact information collected at checkout to develop new features and improve the functionality, performance and security of our order processing systems, thereby improving the overall shopping experience.

Notwithstanding the above, we may contact you with a request to respond to questions and surveys. In that case, the personal data used and obtained from you will only be processed for the specific purpose described therein.

We may also use personal data received for the same purposes via cookies.

For more information about the use of this technology, please read the specific section on Cookies in this privacy statement.

Who has access to your personal data?
Only pseudonymised personal data may be shared within Celionne when this is necessary to achieve the intended processing purposes. For the same reason, personal data may also be shared with suppliers who perform certain tasks on our behalf, such as third-party web analytics companies that analyze online behavior, software development or externally hosted development tools. Celionne is always fully responsible for its suppliers.

We never use personal data to identify individuals. Each analysis is performed at the aggregated data level.

Unless expressly stated herein, we will never pass on, sell or exchange your information with third parties.

What is the legal basis for processing your personal data?
The processing of your personal data for the purpose of developing and improving our services and products is based on our legitimate interest as a company.

Why do we use your personal data?
In order to comply with certain legal obligations, we are obliged to process personal data of our customers.

Such obligations are contained in tax and accounting or applicable customer protection laws.

How do we process your personal data?
We use your personal data to collect and check accounting data in order to fulfill our obligations. For that purpose, we may store your name, contact details, order history and other relevant transactional information.

The categories of personal data we must process depend on the purpose and are generally determined by applicable laws.

Who has access to your personal data?
We share your personal data within Celionne whenever this is necessary to achieve the intended objective. For the same reasons, your personal data is also shared with suppliers who perform certain tasks on our behalf, such as suppliers of accounting systems or information storage.

We may also share your personal data from time to time with independent third parties, such as external accountants, accounting services and competent authorities. Please note that many of those third party recipients have an independent right or obligation to process your personal data on their own behalf.

Unless expressly stated herein, we will never pass on, sell or exchange your information with third parties.

What is the legal basis for processing your personal data?
The processing of your personal data is necessary for Celionne to comply with its legal obligations in the country where it operates.< /p>

How long do we keep your personal data?
The retention time is included in the tax and accounting legislation or applicable customer protection legislation.

Why do we use your personal data?
In order to protect our customers, users, visitors, assets and business from violence, fraud, theft, abuse and criminal activity, Celionne has implemented a series of security and safety measures. Some of those measures require the collection and processing of personal data.

How do we use your data?
How we process your data and what personal data we use differs depending on how we use it. For example, we use your order history, payment details and shopping behavior to detect online loss or fraud.

For the same purposes, we may use your personal data from cookies.

You can read more about Cookies in the specific section of this privacy statement.

Who has access to your personal data?
We share your personal data within Celionne whenever this is necessary to achieve the intended objective.

We also share your personal data with third parties for security and safety purposes. For example, we may share them with companies that help us detect and prevent potential fraud and theft.

We may share relevant information with insurance companies and law enforcement agencies to the extent required to do so by law.

Such third party recipients have an independent right and/or duty to process your personal data in their own interest or due to a legal obligation.

What is the legal basis for processing your personal data?
Unless there is a specific legal obligation, the processing of your personal data for security and safety purposes is based on our legitimate interest .

How long do we keep your data?
We do not keep your personal data longer than necessary for each purpose.

Your right to object to the processing of your data:
You have the right to object to the processing of your personal data based on Celionne’s legitimate interest by contacting to be contacted at mydata@celionne.com.

Why do we use cookies?
Celionne uses cookies and other tracking technologies to provide you with the full functionality of the website, provide you with a personalized user experience, perform analytics and provide personalized advertising on provide our websites, apps and newsletters on the web and through social media platforms.

Who is responsible for cookies?
Celionne is responsible for the cookies stored on your device when you visit one of our official websites and for accessing and collecting data from same device.

More information about the Cookies we use on our website can be found on our Cookie Policy (EU) page.

What do we use your personal data for?
We want to share with you different ways to wear our products, inspire you and give you the chance to show the world your cool style.

Celionne&Me is a service for you and your audience and a marketing platform that engages the consumer. By using the hashtag #Celionne&Me you agree to the following:

You grant Celionne a non-exclusive, royalty-free worldwide license to use Photos and Animated Content in connection with the use of the hashtag #Celionne&Me (hereinafter referred to as “Photos and Animated Content”) for marketing purposes and /or advertising, including the online shop, emails, social media – Celionne channels and paid social media, storage materials, third-party marketplaces that Celionne partners with, and other customer communications conducted by Celionne. Celionne may not share your Photos and Animated Content use, reproduce, distribute, combine with other materials, modify and/or edit in your sole discretion.
You represent and warrant that (i) you own all rights in and to your Photos and Moving Content, (ii) that you consent from the person(s) appearing in your Photos and Animated Content to grant the rights to them, (iii) that you are 16 years of age or older, and (iiii) H&M’s use of your Photos and n moving content does not violate any third party rights or law. You hereby release Celionne from any obligation to pay you for the use of your Photos and Moving Content and of the intellectual property rights incorporated therein in connection with the use described above; and you release Celionne and agree to indemnify and hold harmless anyone acting on Celionne’s behalf from all claims, demands, and obligations in connection with the use of the Photos and Moving Content as described above.

How do we use your personal data?
Photos and/or videos of yourself are considered personal data. Such personal data will be published on our official website and/or social media and other promotional channels. For this we need your photo and/or video and in exchange we will link your photo to your Instagram account.

Who has access to your personal data?
We may share your personal data within Celionne whenever this is necessary to achieve the intended processing purpose. For the same reason, the personal data is also shared with suppliers who perform certain tasks for us, such as IT, data analysis and media agencies. Celionne is always fully responsible for its suppliers.

Please note that by posting a hashtag with your photo or video you are voluntarily sharing the content and other personal data with Instagram or other social media. This relationship is beyond Celionne’s control and is between you and the social media service provider.

Unless expressly stated herein, we will never pass on, sell or exchange your information with third parties.

What is the legal basis for processing your personal data?
We collect, use and share your username, photos and/or videos so that we can provide you with the expected service and meet your expectations can answer when you use Celionne&Me and other user generated content services.

How long do we keep your data?
We keep your username and generated content for 24 months from the date they were posted.

If you want to remove photos or moving content, search for the photo or moving content on celionne.nl and take a screenshot and contact customer service.

This privacy statement was last updated on:
5/3/2021

Changes made compared to previous version

Editorial changes to the General section; clarify under which circumstances the disclosure of personal data to third parties may take place and the principles of data processing; clarification of the competence of data protection authorities.

Editorial changes to the online shopping section; specify additional processing purposes.

Editorial changes to the Celionne Account section; adding a new description of the purpose and clarifying the applicable legal basis for the processing.

Editorial changes to the Customer Service section; clarify under what circumstances conversations take place.

Previous changes:
20/2/2021

5/3/2021